Generation Mortgage - A New Generation in Reverse Mortgages

Generation Mortgage Company Privacy Policy

Generation Mortgage Company recognizes the sensitive nature of your non-public personal information and understands how important privacy is to our customers. Therefore, we are committed to adhering to policies and procedures that are designed to maintain the confidentiality, integrity and security of your non-public personal information. This Privacy Policy describes our efforts to meet these objectives and how your non-public personal information is used.

Information We Collect

Generation Mortgage Company collects non-public personal information about you from the following sources:

Application Information – Information that you provide to Generation Mortgage Company on applications and through other means.
Transaction and Experience Information – Information about your transactions and account experience with Generation Mortgage Company.
Consumer Eligibility Information – Information from a consumer report. Examples include your credit history;
Information from Outside Sources – Information from outside sources regarding your credit and other relationships. Examples include your loan balances, credit card balances, property insurance coverage and other verifications.

Information We Disclose

Generation Mortgage Company

Affiliates

To provide you with superior service, inform you of product and service opportunities that may be of interest to you and for other business purposes, Generation Mortgage Company, may disclose all of the information that we collect about you, as described above, to affiliate financial service providers (an "affiliate company" or "affiliate" is a company that we own or control, or that is commonly owned or controlled by our parent holding company) such as California Reverse Mortgage Co. (please see opt out options below).

Third Party Service Providers and Joint Marketers

Unless you are a resident of California, Generation Mortgage Company may also disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing arrangements.

Other Third Parties

Unless you are a resident of California or Vermont, from time to time, Generation Mortgage Company may disclose all of the information that we collect, as described above, with a non-affiliated third party that we believe can offer a product or a service of possible interest to you (please see opt out options below). For example, we may disclose non-public personal information about you to the following types of third parties:

Financial service providers, such as mortgage bankers, insurance agents and underwriters.
Non-financial companies, such as retailers, direct marketers, airlines and publishers; and
Others, such as non-profit organizations.

Information Sharing Permitted By Law

In addition, Generation Mortgage Company may disclose non-public personal information about you to non-affiliated third parties as permitted by law. Examples of when Generation Mortgage Company is legally permitted to share non-public personal financial information with non-affiliated third parties include, but are not limited to, the following situations:

To process a transaction at the request of the customer;
With the consent or at the direction of a customer;
To protect the confidentiality and security of a customer's information;
To prevent fraud;
For institutional risk control or resolution of customer disputes;
To consumer reporting agencies; and
In compliance with other laws or regulations or in accordance with legal process, such as a subpoena.

Your Right to Opt Out of Disclosures of Credit Eligibility Information to Generation Mortgage Company Corporate Affiliates and/or Non-public Personal Information to Non-Affiliated Third Parties

We respect your choices related to privacy. You may tell us not to share credit eligibility information with Generation Mortgage Company corporate affiliates and/or not to share any non-public personal information with non-affiliated third parties. If you wish to opt out of such information sharing, please inform us as follows:

Call us toll free at 866-733-6090
Send a letter in an envelope addressed to Generation Mortgage Company, Attn: Opt Out Notification, 3565 Piedmont Road, 3 Piedmont Center, Ste 300, Atlanta, GA 30305.

Please be advised that your opt out will take effect as soon as reasonably practicable.

Note: Even if you exercise your right to opt out as discussed above, Generation Mortgage Company may share information about you with its corporate affiliates and with non-affiliated third parties as permitted by law. For example, corporate affiliates are permitted to share with each other information about their respective transactions and experiences with you (such as your account balance).

Residents of California and Vermont

If you are a resident of California or Vermont, Generation Mortgage Company, will obtain your consent prior to disclosing your non-public personal information to non-affiliated third parties, except to the extent that sharing such information is required or permitted by law.

Our Former Customers

After you are no longer a customer of Generation Mortgage Company, we will continue to treat the non-public personal information we have about you as if you were still our customer.

Employee Access to Customer Information and Security Procedures

Generation Mortgage Company understands that the protection of your non-public personal information is of the utmost importance. We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Quality Assurance Notice

To ensure that our customers receive quality service, Generation Mortgage Company randomly selects telephone calls for monitoring. These telephone calls, between customers and employees, are evaluated by supervisors in order to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner.

US Patriot ACT Notice

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who obtains an extension of credit.

What this means to you:

When you submit an application for credit, Generation Mortgage Company is required to ask for your name, date of birth, residential address, a mailing address (if different), social security number and other information that will allow us to identify you. Generation Mortgage Company may also ask to see your diver's license or other identifying documents and use resources such as credit bureaus or other means to verify this identity information.

How You Can Help Protect Your Privacy

You can help protect the confidentiality of your personal information and your account with us by following a few basic guidelines. Remember that Generation Mortgage Company will never call and ask you for personal account information that we already know. If you call us, we will ask you to confirm personal information to establish your identity before we release information about your account. Contact us at 1-866-733-6090 to report any unusual or suspicious request for confidential information from some one who claims to be a Generation Mortgage Company employee. If you receive one of these requests, ask the caller for their name and telephone number, hang up and call Generation Mortgage Company to verify the identity of the caller. Never give out account information, credit card or social security numbers, mother's maiden name or other personal information to some one you don't know, unless you initiate the contact. Be sure to receive and review your account statements on a timely basis. Fraud can involve attempts to change your address so you never see the fraudulent transactions on your account statement. Make sure that you have authorized all of the charges made to your account and report any discrepancies. Visit the federal government's website www.consumer.gov to learn more about privacy, fraud and identity theft.

Enriching Seniors' Lives

Generation Mortgage - A New Generation in Reverse Mortgages

Generation Mortgage Company Privacy Policy